Shipping policy
At fervei, we strive to offer a smooth and dependable shopping experience. As part of this commitment, we provide clear and transparent shipping terms.
We are pleased to offer free shipping on all eligible orders within our covered regions.
Shipping Locations
This Shipping Policy applies to orders delivered within:
Germany
Austria
Switzerland
Ireland, United Kingdom, United States
For shipments outside these areas, available options will be shown at checkout, or you may contact our support team for assistance.
Delivery Times
Order cutoff time: 17:00 (GMT+1).
Orders placed after this time will be processed the next business day.
Order processing time: 1–2 business days (Monday–Friday)
Shipping transit time: 6–8 business days
Estimated total delivery time: 7–10 business days
Once processed, your order will be shipped using trusted delivery partners.
Carrier Services
Our shipping partners may include:
DHL Paket (Germany deliveries)
Österreichische Post (Austria deliveries)
Swiss Post (Switzerland deliveries)
DHL and equivalent international carriers
A tracking link will be provided once your order has been dispatched.
Shipping Costs
Free Shipping: Orders delivered within Germany, Austria, and Switzerland qualify for free shipping with no minimum purchase required.
Paid Shipping (if applicable): For destinations outside the free-shipping areas, shipping fees will be calculated at checkout.
Delivery Issues
If your order is delayed, lost, or arrives damaged, please contact us as soon as possible.
If a shipment is confirmed lost or undeliverable for logistical reasons, we will provide either a replacement or a refund.
Tracking Your Order
Once your order ships, you will receive a confirmation email containing your tracking number.
You can track your shipment at any time through our Track Order Page.
Please allow 1–2 business days for tracking updates to become visible.
Questions?
Store name: Fervei
Address: Torggata 36 A, 0183, Oslo, Norway
Email: info@fervei.com
Company name: BTK INVEST AS
Company nr: 918559825
Support: Phone and Live Chat Support: Monday - Sunday: 08:00 - 18:00 (GMT+1)