Refund policy

At fervei, customer satisfaction is important to us.
If your purchase does not meet your expectations, we offer a clear and transparent return process designed to make things simple and fair.

30-Day Return Policy

You may request a return within 30 days of receiving your order.

To qualify for a return, items must be unused, undamaged, and returned in their original packaging with all included components intact.

Our support team will assist you throughout the entire return process.

Restocking Fee: None — we do not charge any restocking fees.

Policy Applicability

This policy is applicable for:

Germany
Austria
Switzerland, United Kingdom, United States, Ireland, Canada, Australia

Return Policy Overview

Return period: 30 days from the delivery date

Item condition: Unused, undamaged, and returned in original packaging

Support: Customer service is available to guide you step by step

Restocking fee: €0 — no additional return charges

Return address:
Torggata 36 A
0183 Oslo
Norway

Return Shipping Costs

Defective or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, we will cover the full cost of return shipping.

Change of Mind Returns
If you decide to return an item due to incorrect selection or personal preference, the return shipping cost will be the customer’s responsibility.

Original shipping fees are non-refundable.